Common Questions
30-Day Risk-Free Guarantee
We love the CloudGroom™ Pro, and we think you will too! That’s why we offer a 30-Day Money-Back Guarantee. If you or your pet aren't completely satisfied, simply contact us for a full refund. No questions asked.
Can I add shampoo or scent?
Yes! While warm water works great, you can add a few drops of pet-safe waterless shampoo to the tank. This creates a refreshing spa experience and helps clean the fur deeper.
Note: Please do not use human shampoo or essential oils, as some can be harmful to pets.
When will I get my order?
We process orders within 24-72 hours.
Typical delivery time for US orders is 7-15 business days with tracking included.
All orders come with a tracking number so you can follow your package every step of the way.